Returning a Daniel Sherrin Print Explained

Reproduction prints are usually made to order, which changes what a seller can accept back. Here is how returns work, what qualifies, and where change of mind stands.

Auvrique Editorial · Fine Art Editions

The short answer

In most cases a made-to-order Daniel Sherrin print cannot be returned simply because you changed your mind. Prints are produced after you order, so sellers typically refuse change-of-mind returns. What is almost always returnable is a print that arrives damaged, misprinted, or not as described, usually within 14 to 30 days of delivery.

Why change of mind is different

A reproduction print is not stock sitting on a shelf. It is printed, and often framed, after the order is placed. That makes it closer to custom furniture than to a book bought online. Once production starts, the seller cannot resell your copy, so most refund policies exclude change of mind. This is standard across the print trade, not a quirk of one shop.

The honest answer is that the commitment happens at checkout. If you are unsure about a Sherrin landscape, sit with the decision before ordering rather than after. Look at the palette against your wall colour, and read up on his typical subjects in Daniel Sherrin's most common painting subjects. A print that suits the room on day one rarely becomes a return case later.

What you can still return

Change of mind is the narrow case. The broad case is a print that arrives wrong. Transit damage, a manufacturing flaw, a misprint, a size that does not match what you ordered, or colours that differ grossly from the listing all qualify as legitimate returns almost everywhere. Sellers absorb these because the fault is theirs, not yours.

At Auvrique the same logic applies to its editions. Each one is produced to order, so the refund policy centres on defects and damage rather than second thoughts, as set out in the Auvrique Refund Policy. If you are weighing canvas against framed paper before committing, choosing between canvas and framed prints covers the practical differences. A comparable landscape such as The blossoming field canvas shows how the format reads in a room.

Usually returnable

A print that arrives cracked, torn, or creased in transit
Colours or tones that differ grossly from the listing images
The wrong size, format, or image from what you ordered
A visible printing defect such as banding or smudging

How to protect the purchase

Photograph the packaging before opening it, and photograph the print immediately after. If there is damage, most sellers want images within a few days of delivery, and some set a hard deadline. Reporting a problem early costs you nothing and keeps every option open. Reporting it three weeks late can close them.

Keep the original packaging until you have decided the print is staying. Returns of damaged goods almost always require shipping in something protective, and the original box is the best thing available. For a sense of what arrives when, shipping times for a Sherrin print sets expectations. If a claim gets complicated, contact Auvrique directly rather than guessing at the process.

The risk with a made-to-order print is not the seller. It is the decision you made at checkout.

Situation	Typically returnable	Notes
Changed your mind	No	Made-to-order items are usually excluded
Damaged in transit	Yes	Report with photos within days of delivery
Wrong item or size	Yes	Seller error is almost always refunded
Slight colour variation	Usually no	Screen calibration causes minor differences

Return scenarios at a glance

Key takeaways

Made-to-order prints are generally not returnable for change of mind.
Damage, defects, and wrong items are returnable in nearly every policy.
Photograph the packaging and the print as soon as it arrives.
Decide on size, format, and placement before ordering, not after.

Related questions

Can I exchange a Sherrin print for a different size instead of returning it?

Sometimes. Exchanges for a different size are treated like new orders rather than returns, so sellers vary. If the original arrived damaged or incorrect, an exchange is usually offered at no cost. If you simply picked the wrong size, expect to pay for the replacement, since the first print was produced to your specification.

What if the colours look different from the website images?

Minor variation is normal, because every screen renders colour differently and print calibration cannot match a backlit display exactly. A gross mismatch, such as a green landscape arriving brown, is a legitimate complaint. Document it with photographs in neutral daylight and contact the seller promptly with a clear description.

Does a framed print have a different return policy than a canvas?

Rarely. Both are produced to order, so both usually fall under the same rules. The practical difference is fragility. Framed prints have glazing and corners that can crack in transit, which makes inspection on arrival more important. Canvas is more forgiving physically but should still be checked for stretching faults and surface damage.

From the Auvrique collection

Made to order · Every size