FAQ
Frequently asked questions
Everything about how your piece is made, how it ships, and what happens if something goes wrong.
Each framed poster is built around a responsibly sourced oak or ash wood frame, 20mm thick and wide, noticeably more substantial than a standard 14mm frame. The print itself sits on 250 gsm archival-quality paper with a matte, uncoated, natural-white finish, chosen for its texture and long-term stability rather than a glossy look. A shatterproof plexiglass panel protects the print, and every piece ships with a hanging kit already included, so it's ready to go straight on the wall out of the box.
Framed posters are available in three sizes: 30x45 cm / 12x18 inches, 60x90 cm / 24x36 inches, and 70x100 cm / 28x40 inches. If you need a different size, contact us and we will let you know what is possible.
Every canvas is built on FSC-certified wood stretcher bars, wrapped in a cotton-polyester blend canvas (300–350 gsm) that carries texture and depth rather than a flat printed look. You can choose between a slim 2cm profile or a thicker 4cm one, depending on how the piece should sit on the wall. It arrives ready to hang, with a hanging kit included. Contents vary slightly by destination country.
Canvas prints are available in two sizes: 30x45 cm / 12x18 inches and 40x60 cm / 16x24 inches. If you need a different size, contact us and we will let you know what is possible.
Yes. Nothing is held in stock. Every canvas and framed poster is printed and finished only once an order is placed, with no minimum order requirement.
Each order is produced at the facility closest to your address, typically within 1–3 business days, then handed to a carrier. Total time from order to delivery is usually 4–9 business days for the US, UK, and EU, and 7–16 business days for our extended network (Australia, New Zealand, Japan, Singapore, and the UAE).
Yes, every order ships free to every country we serve, with no minimum spend and nothing added at checkout.
Orders delivered within the same country they're produced in (the US, UK, and EU) are domestic shipments with no customs charges. Orders to our extended network (Australia, New Zealand, Japan, Singapore, UAE) may be subject to import duties or VAT set by that country's customs authority; these are the recipient's responsibility.
Only within a short window. Amendments and cancellations are accepted within 12 hours of placing an order, and only if production hasn't started yet. Once production begins, the order, including the shipping address, can no longer be changed, cancelled, or refunded, so it's worth double-checking your details at checkout.
Not always. Orders with more than one piece may be produced at different facilities and can arrive in separate shipments on separate dates, at no extra cost. A partial delivery doesn't mean anything is missing from your order.
Because every piece is made to order, we're not able to accept returns for change of mind, an incorrect size selection, or general buyer's remorse once production has started. If you're unsure about format or size, reach out to us before ordering. We're happy to help you choose.
Genuine faults are corrected. Email us within 7 days of delivery with your order number, clear unedited photos of the damage, and a photo of the shipping label or packaging. Once reviewed, we'll issue a replacement or refund depending on the fault. Claims missing documentation or sent after 7 days cannot be processed.
If tracking shows no movement for 10 consecutive business days, let us know with your order number. We'll open an investigation with the carrier, which usually takes 7–14 business days, and a replacement or refund is issued once the carrier confirms the shipment as lost.
Yes. EU consumers can withdraw from a purchase within 14 days of delivery without giving a reason, by emailing us. The item is returned at the customer's expense and the full order value, including standard shipping, is refunded within 14 days of us receiving it. The standard 2-year statutory guarantee on faulty or misdescribed goods also applies, separately from this policy.
You can find the complete details on our Shipping policy and Refund policy pages.