Refund Policy

Every Auvrique piece is produced to order once your order is placed. Because of this, our approach to refunds is deliberate and evidence-based: we correct genuine production and delivery faults, and we review every claim individually before a resolution is issued.

No returns for change of mind.

Nothing is held in stock. Production begins as soon as an order is placed. For this reason, we do not accept returns or refunds for change of mind, incorrect size selection, or buyer's remorse once production has started.

Confirm the format, size, and edition type before ordering. Product pages state clearly whether an item is a poster (unframed) or a framed edition. If you are unsure which format or size is correct for your space, contact support@auvrique.com before ordering — we cannot make changes once an order has entered production.

Genuine faults are corrected.

If an item arrives damaged, defective, or with a clear printing error, report it to support@auvrique.com within 7 days of delivery.

Claims submitted without this documentation, or after the 7-day window, will not be processed. Each claim is reviewed individually. Where a fault is confirmed, we will issue a replacement or a refund — the remedy is determined by us based on the nature of the fault, not selected by the customer.

We reserve the right to decline a claim, or to require the item be returned for inspection, where the evidence provided is insufficient or where a pattern of claims on an account suggests misuse of this policy.

Not every variation is a defect.

Printing is a physical, chemical process. Minor variation in color, tone, or print placement between screen and printed piece falls within normal production tolerance and is not treated as a defect.

Each piece is reproduced from a fixed master source file. Where the original artwork contains inherent marks or imperfections, these appear identically on every copy printed from that file and are not considered production defects. A claim will only be treated as a defect where the fault is clearly a print or handling error — misregistration, smearing, incorrect image, or physical damage — and is supported by the required photographs under Section 02.

Resolved after carrier investigation.

If tracking shows no movement for 10 consecutive business days, report it to support@auvrique.com with your order number. We open an investigation with the carrier, which typically takes 7–14 business days.

A replacement or refund is issued only once the carrier confirms the shipment as lost. We do not issue a resolution before that confirmation.

Address accuracy is the customer's responsibility.

The shipping address entered at checkout is final. If a package cannot be delivered due to an incorrect or incomplete address, or is unclaimed or rejected at the delivery point, it may be disposed of by the carrier at destination rather than returned.

In these cases, no refund is issued. A reshipment is available at the customer's expense, at our discretion.

Original payment method only.

Approved refunds are issued to the original payment method only. Once processed on our end, funds typically appear within 3–10 business days, depending on your bank or card provider.

Statutory rights are unaffected.

Right of Withdrawal. EU consumers may withdraw from a purchase within 14 days of delivery without giving a reason, by writing to support@auvrique.com. The item must be returned in its original condition, at the customer's expense. The full order value, including standard outbound shipping, is refunded within 14 days of receipt of the returned item or valid proof of return.

Statutory Guarantee. EU consumers retain their statutory 2-year guarantee on faulty, non-conforming, or misdescribed goods, independent of the terms above.

What comes with a canvas edition.

Every canvas edition is stretched and finished to the following specification. This information is provided for reference — it does not expand the remedies available under this policy.

No minimum order applies. Every canvas is printed and shipped on demand — see Section 01.

What comes with a framed poster.

Every framed poster is produced to the following specification. This information is provided for reference — it does not expand the remedies available under this policy.

No minimum order applies. Every framed poster is printed and shipped on demand — see Section 01.

Contact

For a claim under this policy, contact:

Include your order number and, where applicable, the photographs required under Section 02. Claims without this information will be returned for the missing detail before review.